Frequently Asked Questions
Your guide to shopping our curated wellness and style collections.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for unworn items with original tags attached. Please note that for hygiene reasons, certain health and wellness products may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your wellness journey.
Can I track my package after it ships?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are your products sustainably sourced?
Locatel Health & Wellness is committed to quality. We partner with brands that prioritize ethical manufacturing and sustainable materials whenever possible.